Privacy Policy

This policy explains what personal information ClarioServ (“ClarioServ”, “we”, “us”) collects through this website, why we collect it and the choices you have. It applies to this website only.

Information we collect

When you use our contact form or email us, we collect the details you choose to share:

• your name and work email address;
• your company name, if you provide it; and
• the information you include in your message.

Please do not include sensitive personal information, such as financial, health or government ID details, in your message.

This website does not use analytics, advertising or tracking cookies. Our fonts are delivered by Google Fonts, so your browser shares technical information such as your IP address with Google when a page loads. If you submit the contact form, the service that delivers form submissions to us also processes the details you enter.

How we use your information

• to respond to your enquiry and discuss your requirement;
• to follow up on that enquiry and, if we work together, to manage the engagement; and
• to keep a record of our business correspondence.

We do not sell your personal information, and we do not add you to marketing lists without your consent.

Basis for processing

We process the information you send us on the basis of your consent, given when you submit the form or email us, in line with India’s Digital Personal Data Protection Act, 2023. Where other data-protection laws apply to you, we process it as needed to respond to your request and for our legitimate interest in managing business enquiries.

Sharing

We share personal information only with service providers that help us run this website and our communications, such as hosting, email and form-delivery services, and only as needed for them to provide those services. We may also disclose information where the law requires it.

How long we keep it

We keep enquiry information for as long as needed to respond to you and manage any resulting relationship. If an enquiry does not lead to an engagement, we delete it within 24 months.

Your rights

You can ask us to access, correct, update or erase your personal information, or withdraw your consent, at any time. You may also nominate another person to exercise these rights on your behalf. To make a request, email us at patric@clarioserv.com. If you are not satisfied with our response, you may approach the Data Protection Board of India.

Security

We take reasonable technical and organisational measures to protect the information you share with us. No method of transmission over the internet is completely secure, but we work to protect your information appropriately.

Changes to this policy

We may update this policy from time to time. The “Last updated” date above shows when it last changed.

Contact and grievances

For any questions or concerns about this policy or your personal information, contact Patric Charles, Founder, at patric@clarioserv.com.